Responsible Gaming
at hbaze — Your
Safety Comes First
hbaze is built on the belief that gambling should always be entertaining, never harmful. We provide every player in Bangladesh with the tools, resources, and support needed to stay in control and enjoy the platform responsibly.
Why Responsible Gaming Matters at hbaze
At hbaze, we believe that every player deserves to enjoy cricket betting, slots, live casino, and crash games in a safe, controlled, and transparent environment. Gambling is intended to be a form of entertainment — not a financial strategy, a coping mechanism, or an escape from daily life. When the fun stops, it is time to pause, and hbaze is here to help you do exactly that.
Our Responsible Gaming framework is designed specifically for our player base across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that access to real-money gaming platforms carries responsibility, both on our part and on yours. hbaze takes that responsibility seriously.
This page outlines every protective tool available to hbaze players, the warning signs of problem gambling, and the steps you can take — right now — to protect yourself or someone you care about. If gambling is causing you distress, please contact our support team at [email protected] immediately. We are available 24 hours a day, seven days a week.
Games of chance — including cricket betting, slots, and casino games — are designed for entertainment. The outcome of each bet is determined by random processes, and no strategy guarantees a profit over time. Never gamble with money you cannot afford to lose.
Set a budget before you play. Decide on a time limit before each session. Treat any winnings as a bonus, not an expectation. If you find yourself chasing losses or spending more than planned, use the tools on this page to take back control immediately.
hbaze enforces a strict minimum age of 21 years for all account holders. Every account on the hbaze platform is subject to age verification. Any account found to belong to a person under 21 will be permanently closed and all funds returned immediately.
Practical Tools to Help You Stay in Control
hbaze provides every registered player with a range of account-level tools to manage their gambling activity. These can be activated at any time through your account settings after hbaze Login.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your hbaze account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can reduce your limit immediately; increasing a limit requires a mandatory 48-hour cooling-off period before it takes effect.
Session Time Limits
Define the maximum length of a single gaming session on hbaze. When your chosen time expires, the platform will display a notification and prompt you to log out. Regular session-time check-ins help prevent the extended, unplanned play that often leads to problem gambling behaviour.
Time-Out (Cooling-Off Period)
Request a temporary break from hbaze for a period of 24 hours, 48 hours, one week, or one month. During a time-out, you will not be able to log in, place bets, or make deposits. Promotional communications will also be paused. You can activate a time-out instantly from your account settings after hbaze Login.
Self-Exclusion
If you believe your gambling is out of control, you can request a self-exclusion of six months, one year, two years, or five years. During self-exclusion, your hbaze account will be fully suspended — you will not be able to access it under any circumstances. Self-exclusion cannot be reversed before the chosen period ends. Contact [email protected] to activate this option.
Reality Check Notifications
Enable periodic reality-check pop-ups that appear during active game sessions on hbaze. Each notification shows you how long you have been playing and your net result for the session, helping you make an informed decision about whether to continue. You choose the notification frequency — every 30, 60, or 90 minutes.
Loss Limits
Set a maximum net loss threshold over a daily, weekly, or monthly period. When your losses reach the defined limit, hbaze will automatically prevent further bets until the limit period resets. This tool is especially useful for players who find it difficult to stop after a losing run without an external prompt.
All responsible gaming tools are available inside your hbaze account settings. Log in via hbaze Login, navigate to "Account Settings", and select the "Responsible Gaming" section. If you need help activating any tool, contact our support team at [email protected] — we will walk you through the process step by step.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved beyond entertainment and become a concern.
Chasing Losses
Continuing to bet in an attempt to recover money already lost, often increasing bet sizes in the process. This is one of the clearest indicators of problem gambling and frequently leads to larger financial losses.
Gambling with Essential Money
Using funds set aside for rent, household bills, groceries, education fees, or other essential expenses to place bets. Healthy gambling only ever involves discretionary funds.
Hiding Gambling Activity
Lying to family members, friends, or colleagues about how much time or money is spent gambling, or feeling the need to conceal betting activity from those close to you.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, boredom, or problems in daily life rather than as a leisure activity chosen freely and with a clear head.
Unable to Stop or Cut Down
Making repeated unsuccessful attempts to reduce gambling activity or stop altogether. Feeling restless, irritable, or anxious when not able to gamble is a key warning sign that requires immediate attention.
Impact on Relationships
Gambling activity is causing tension, arguments, or distance in personal relationships with family members, friends, or colleagues — or you are prioritising gambling over time with loved ones.
Recognising a problem is the first and most important step. Contact the hbaze support team immediately at [email protected] to activate a time-out or self-exclusion on your account. You can also request a full account closure at any time. There is no shame in asking for help — our team is trained to handle these conversations with complete confidentiality and without judgment.
Ask Yourself These Questions
If you answer "yes" to one or more of the following questions, it may be worth speaking to someone about your gambling habits. hbaze encourages all players to check in with themselves regularly.
These questions are adapted from widely used problem gambling screening tools. Answer them honestly — no one else will see your answers. If multiple questions resonate with you, please reach out to our support team or a professional helpline without delay.
- Have you ever spent more money gambling than you originally planned?
- Have you ever gambled to win back money you had previously lost?
- Have you ever borrowed money or sold possessions to fund gambling?
- Have you ever lied to a family member about your gambling activity?
- Do you find it difficult to stop gambling once you have started?
- Has gambling ever affected your work, studies, or daily responsibilities?
- Do you feel anxious, irritable, or restless when you are not gambling?
- Have you ever gambled as a way to escape stress, anxiety, or personal problems?
- Have you ever regretted a gambling session the next day?
- Has gambling caused conflict or tension in any of your personal relationships?
How to Set Up Responsible Gaming Controls on hbaze
Activating protective tools on your hbaze account takes less than two minutes. Follow these steps to put safeguards in place before your next session.
Log In to Your hbaze Account
Visit the hbaze platform and access your account via the hbaze Login page. If you do not yet have an account, you must be aged 21 or above to register. Age verification is mandatory before any real-money activity is permitted.
Navigate to Account Settings
Once logged in, click on your profile icon in the top corner of the hbaze platform. Select "Account Settings" from the dropdown menu to access your full account management panel.
Select the Responsible Gaming Section
Inside Account Settings, locate and click on the "Responsible Gaming" tab. This is where all protective tools are centralised — deposit limits, loss limits, session time limits, reality checks, time-outs, and self-exclusion options.
Choose and Activate Your Preferred Tool
Select the tool or combination of tools you wish to activate. Enter your desired limit values or time periods, review the confirmation screen, and confirm your choice. Limit reductions and time-outs take effect immediately. Limit increases require a 48-hour waiting period.
Contact Support if You Need Assistance
If you encounter any difficulty activating responsible gaming tools, or if you need to request a self-exclusion urgently, contact the hbaze support team directly at [email protected]. Our team operates 24/7 and can activate any tool on your behalf immediately.
Getting Help Beyond hbaze
In addition to the tools available directly on the hbaze platform, players in Bangladesh and across South Asia can access independent, professional support for problem gambling. hbaze encourages all affected players and their families to use these resources without hesitation.
hbaze 24/7 Support
The hbaze support team is available around the clock — every day of the year, including Eid, Durga Puja, Pohela Boishakh, and public holidays. Reach out if you need to activate a time-out, self-exclusion, or any other responsible gaming measure on your account immediately. All conversations are handled with full confidentiality.
Talk to Someone You Trust
One of the most effective early steps in addressing problem gambling is speaking openly with a trusted friend, family member, or colleague. Sharing your concerns removes the isolation that often makes the problem feel worse. Many players in Bangladesh have found that simply articulating their situation to someone they trust was the turning point in seeking proper help.
Professional Counselling
Bangladesh has a growing network of licensed mental health professionals who are experienced in treating problem gambling and compulsive behaviours. hbaze strongly encourages any player experiencing gambling-related distress to seek professional counselling. Your GP or a local mental health clinic in Dhaka, Chittagong, Sylhet, or another city can provide a referral.
Parental Controls
Parents and guardians across Bangladesh are encouraged to install parental control software on shared devices to prevent minors from accessing online gambling platforms, including hbaze. Commonly used tools include Google Family Link and built-in screen-time management features available on Android and iOS devices. Preventing underage access is a shared responsibility.
Account Closure Request
If you wish to permanently close your hbaze account, you can do so at any time by contacting our support team. Account closure is irreversible and all active balances will be returned to your registered bKash, Nagad, Rocket, or Upay account within the standard processing window. Closed accounts cannot be reopened under any circumstances.
Financial Counselling
Problem gambling often has a financial dimension. If gambling has resulted in debt or financial difficulty, speaking with a qualified financial counsellor can help you understand your options, manage debt, and build a recovery plan. Several non-profit organisations and NGOs operating in Bangladesh offer free financial counselling services to individuals in need.
Enjoy hbaze — Always Within Your Limits
hbaze is here for entertainment, and we want every session to be a positive experience. Set your limits, stay in control, and explore everything the platform has to offer — from cricket betting and slots to live casino games.